Politique de remboursement

At Riccaro Corduso our and www.riccarocorduso.com, we aim to provide an exceptional shopping experience and ensure that you are fully satisfied with your purchase. Should you wish to return an item, we offer a clear and straightforward return and refund policy to guide you through the process.
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1. Eligibility for Returns

We accept returns for:

• Products purchased directly from the Riccaro Corduso website.
• Items in their original condition, unworn, unwashed, and with all tags and packaging intact.
• Returns initiated within 4 business days from the date of delivery.

Items that do not meet these criteria, including customized or personalized products, are not eligible for return.

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2. Return Process

To initiate a return:

1. Contact Us: Notify our customer support team at support@riccarocorduso.com or through our online returns portal, providing your order number and reason for return.
2. Receive Confirmation: Upon approval, you will receive a return authorization number and detailed instructions for returning your item.
3. Pack Your Item: Carefully pack the item(s) in the original packaging to prevent damage during transit.
4. Arrange Shipment: Ship the package using the pre-paid return label provided by Riccaro Corduso or a tracked courier service. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

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3. Refund Policy

Once your return is received and inspected:

• Processing Time: Refunds will be processed within 7-9 business days.
• Method of Refund: Refunds will be issued to the original payment method. Please note that processing times may vary depending on your bank or payment provider.

Shipping fees and any additional charges are non-refundable unless the return is due to an error on our part.

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4. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please follow the return process for the original purchase and place a new order for your desired product.

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5. Faulty or Incorrect Items

If you receive a faulty or incorrect item:

•    Notify us immediately at support@riccarocorduso.com with your order details and photographs of the issue.
•    We will arrange for a replacement or a full refund, including any shipping costs incurred.

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6. Non-Returnable Items

The following items are not eligible for return:

•    Customized or personalized products.
•    Items marked as final sale or clearance.
•    Products that have been worn, washed, or altered.

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7. International Returns

For international orders:

• Customers are responsible for return shipping costs, customs duties, and taxes unless the item is faulty or incorrect.
• Please ensure all necessary customs documentation is included to prevent delays.

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8. Sustainability Commitment

To reduce environmental impact, Riccaro Corduso encourages thoughtful purchases and returns. We strive to minimize waste and support sustainable practices.

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9. Customer Support

For any questions or concerns regarding your return or refund, please contact us:

• Email: support@riccarocorduso.com
• Hours of Operation: 11-7

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At Riccaro Corduso, your satisfaction is our priority. We are here to assist you every step of the way and ensure that your experience with us remains exceptional.